This Privacy Policy explains how Sparkle Squad processes personal data when you use the website, request move-in or move-out cleaning, or communicate with us about a service. It applies to inquiries, quotations, appointments, access coordination, cleaning visits, and related administrative handling. By using the site or contacting us, you acknowledge that your information may be processed as described in this notice.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer justified, or restriction of certain processing. You may also object to processing in circumstances recognized by law. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.
To protect privacy, we may ask for information needed to verify your identity and to understand the scope of your request. We will review each request and respond within a reasonable period under applicable law. If a request cannot be fully granted, we will explain the main reason where permitted.
We retain personal data for the period needed to handle the inquiry, complete the service, maintain business records, and meet legal or contractual obligations. When data is no longer required, we delete it or anonymize it where this is appropriate and technically feasible. Some records may be kept longer if a dispute, payment issue, or legal duty requires continued storage.
We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is posted on the website unless a different effective date is stated. We recommend reviewing the policy periodically so that you remain informed about how data is handled.
We use personal data to respond to inquiries, prepare and confirm quotations, review property scope and access arrangements, schedule appointments, carry out cleaning services, and complete handover-related communication. We also use data to manage billing, maintain internal records, improve service coordination, protect the website and business from misuse, and comply with legal obligations.
We may share personal data with service providers that support website operation, communication handling, booking administration, payment processing, or record storage. These recipients may process data only for the purposes we specify and are expected to protect it appropriately. We do not sell personal data as part of ordinary business operations.
We may disclose personal data to public authorities, courts, or other official bodies when required to comply with legal obligations, enforce our rights, or respond to lawful requests. We may also share information where necessary to prevent fraud, address security issues, or support the establishment, exercise, or defense of legal claims.
We may process contact details, property and access information, service preferences, appointment details, communication records, and payment-related information. Where relevant to a cleaning visit, we may also process condition photos provided by the customer. We do not seek more information than is reasonably needed for inquiry handling, quotation, scheduling, service delivery, and follow-up.
We receive personal data directly from users when they submit an inquiry, request a quote, arrange access, or communicate with us by phone, email, or contact form. We may also receive data from property condition reviews, appointment coordination, and records created during the cleaning visit or completion handover. In limited cases, payment or booking details may be generated through the method used to complete the transaction.
We may use strictly necessary cookies to support core site functions, such as page navigation and form handling. We may also use functional cookies to remember basic preferences and, where enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting the browser to notify you before cookies are placed. If cookies are disabled, some site features may not work properly. Where a cookie choice tool is available, it should be used together with browser controls.
